Returns and Exchanges Policy

  • Home
  • Returns and Exchanges Policy

Returns and Exchanges Policy

At [Your Jewelry Store Name], your satisfaction is our top priority. We understand that purchasing jewelry is a personal and significant decision, and we want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer flexible returns and exchanges to ensure your experience is as seamless as possible.

1. Return Policy

Eligibility for Returns:

  • Items must be returned within [Number] days from the date of purchase.
  • Items must be in their original, unworn, and unused condition with all original tags, packaging, and certificates of authenticity included.
  • Custom-made, engraved, or personalized items are not eligible for return unless they arrive damaged or defective.

Process for Returns:

  1. Initiate a Return: Contact our customer service team at [Your Contact Information] to start the return process. Please provide your order number and reason for return.
  2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to ship the item back to us.
  3. Pack and Ship: Securely package the item, including all original packaging, and send it back to us using a trackable and insured shipping method. Please include the RAN on the outside of the package.
  4. Refund Process: Once we receive and inspect the returned item, we will process your refund within [Number] business days. Refunds will be issued to the original payment method.

Refund Details:

  • Full Refunds: For eligible returns, a full refund will be issued, excluding any shipping or handling fees.
  • Partial Refunds: Items returned after [Number] days or without original packaging may be subject to a restocking fee.

2. Exchange Policy

Eligibility for Exchanges:

  • Items must be exchanged within [Number] days from the date of purchase.
  • Items must be in their original, unworn, and unused condition with all original tags, packaging, and certificates of authenticity included.
  • Custom-made, engraved, or personalized items are not eligible for exchange unless they arrive damaged or defective.

Process for Exchanges:

  1. Initiate an Exchange: Contact our customer service team at [Your Contact Information] to start the exchange process. Please provide your order number and details of the item you wish to exchange.
  2. Exchange Authorization: Once your exchange is approved, we will provide you with an Exchange Authorization Number (EAN) and instructions on how to ship the item back to us.
  3. Pack and Ship: Securely package the item, including all original packaging, and send it back to us using a trackable and insured shipping method. Please include the EAN on the outside of the package.
  4. Processing the Exchange: Once we receive and inspect the returned item, we will process the exchange and ship the new item to you. Any price difference will be charged or refunded accordingly.

Exchange Shipping Costs:

  • Domestic Exchanges: We offer free shipping on your first exchange within [Your Country].
  • International Exchanges: Shipping costs for international exchanges are the responsibility of the customer.

3. Non-Returnable and Non-Exchangeable Items

  • Custom Orders: Items that have been custom-made, engraved, or personalized to your specifications cannot be returned or exchanged.
  • Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [Your Contact Information]. We will work with you to arrange for a return, exchange, or repair, at no additional cost.

5. Gift Returns

If you received an item as a gift and would like to return or exchange it, please contact us at [Your Contact Information]. We offer gift exchanges or store credit for eligible returns.